• Frequently Asked Questions

  • How do I get started?

    If you need assistance with login credentials or cannot access the email account associated with your PowerSchool parent account, please contact the school  directly.  If you have forgotten your username and/or password, click on the "forgot username or password" link.

    Be sure to use the correct portal and enter your login credentials.

    Should I create an account?

    If you have never completed online registration, you should create an account using either your email or cell phone number.  This allows you to securely save your work and come back at a later time if necessary.

    If you already have an account, you can sign in and complete the form. (You should use the same account to complete forms for multiple children.)

    Do I have to answer all the questions? 

    No, but some questions are marked "Required" and must be answered before you can submit your form.

    What if I make a mistake?

    If you would like to make a change, prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons. Or if you are on the Review page, click on the underlined field. If you have already submitted the form, then you will need to contact your student’s school, so they can make the changes for you.

    If you continue to experience issues, contact the school for support.

    I’ve completed the form, now what? 

    Once you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. 

    If you cannot click on the button, you will need to make sure that you have answered all the required questions.  The Summary Page within the registration software will indicate pages with errors as red.  You can click to navigate back to any page or click Find Invalid Fields to locate and correct errors.  Check to be sure you do not have any extra spaces within the field.

    What if I have more than one student in the district? Do I need to do this for each child?

    Yes, because you’ll need to provide information that is specific for each child. We recommend that you complete and submit one form and then start another – this will allow you to share selected family information, which saves you time.

    I’m not sure how to answer a question. I don’t know what the question is asking.

    You can contact the school or email Registration@charleston.k12.sc.us to ask any general questions about the form.  

    Help! I’m having technical difficulties.

    For technical support, please click “Contact Us” from any page for help documentation, reach PowerSchool support via the online ticket system, chat (bottom corner of web browser), or call support at (866) 752-6850.